Privacy Policy

1. Who We Are

CoVivoLiving ("we", "us", "our") operates professional co-living accommodation services in Somerset, UK. We are committed to protecting your privacy and handling your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

2.1 Information You Provide Directly

• Contact Forms: Name, email address, phone number, subject, message content, and interest category when you contact us
• Booking Inquiries: Personal details required for accommodation bookings and property viewings
• Correspondence: Any information you provide when communicating with us via email, phone, or other channels

2.2 Information Collected Automatically

• Server Logs: IP addresses, browser type, operating system, referring URLs, pages visited, and timestamps
• Cookies and Session Data: Session cookies for website functionality, CSRF protection tokens, and any analytics cookies (see our Cookie Policy for details)
• Technical Information: Device information, screen resolution, and other technical data to optimize website performance

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate Interests: To respond to inquiries, improve our services, and operate our website securely
• Contract Performance: To provide accommodation services and fulfill booking agreements
• Legal Obligation: To comply with legal requirements such as health and safety regulations
• Consent: For marketing communications (where explicitly given) and non-essential cookies

4. How We Use Your Data

• Responding to your inquiries and providing customer support
• Processing accommodation bookings and managing reservations
• Improving our website functionality and user experience
• Ensuring website security and preventing fraud
• Complying with legal obligations and regulatory requirements
• Sending relevant property updates (only with your consent)

5. Data Sharing and Third Parties

We may share your personal data with:

• Service Providers: Web hosting services, email providers, and maintenance contractors (under strict data processing agreements)
• Legal Authorities: When required by law or to protect our legal rights
• Property Partners: Relevant partner organizations for accommodation arrangements (with appropriate safeguards)

We never sell your personal data to third parties.

6. Data Retention

• Contact Form Data: Retained for 3 years after last contact
• Booking Records: Retained for 7 years for legal and tax purposes
• Server Logs: Automatically deleted after 12 months
• Marketing Consent: Until withdrawn or 3 years of inactivity

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@covivoliving.co.uk. We will respond within one month of receiving your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure hosting with regular security updates
• Access controls and staff training
• Regular security assessments and monitoring

9. International Transfers

Your personal data is primarily processed within the UK. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the UK authorities.

10. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

12. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: